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	<title>E9 M - Workplace emails and messages - Versionsgeschichte</title>
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		<title>Glanz: aiMOOC über GPT aiMOOC Action erstellt</title>
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		<updated>2026-10-01T04:28:11Z</updated>

		<summary type="html">&lt;p&gt;aiMOOC über GPT aiMOOC Action erstellt&lt;/p&gt;
&lt;p&gt;&lt;b&gt;Neue Seite&lt;/b&gt;&lt;/p&gt;&lt;div&gt;{{T}}&lt;br /&gt;
{{BR}}&lt;br /&gt;
= E9 M - Workplace emails and messages =&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
= Einleitung =&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Mini-Beschreibung:&amp;#039;&amp;#039;&amp;#039; Verstehe und verfasse kurze formelle beziehungsweise halbformelle workplace messages zu &amp;#039;&amp;#039;&amp;#039;Termin, Rückfrage, Information oder Absage&amp;#039;&amp;#039;&amp;#039;. Du arbeitest auf &amp;#039;&amp;#039;&amp;#039;B1-orientiertem M-Niveau&amp;#039;&amp;#039;&amp;#039; und entscheidest zunehmend selbstständig, welches Register passt.&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;English first:&amp;#039;&amp;#039;&amp;#039; understand → respond → ask → hint → improve → use again. Deutsche Hilfen sind kurz und aufklappbar; es gibt keine Vollübersetzung.&lt;br /&gt;
&lt;br /&gt;
[[Datei:Email logo.svg|260px|rahmenlos|center|E-Mail-Symbol, CC0 via Wikimedia Commons]]&lt;br /&gt;
[[Datei:Calendar Clock.svg|240px|rahmenlos|center|Calendar and time, CC0 via Wikimedia Commons]]&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Start with the media.&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
# Look at the two symbols. Name two workplace situations where you might send a message.&lt;br /&gt;
# Say one useful English phrase for a meeting, a question or a cancellation.&lt;br /&gt;
# Compare your idea with a partner.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;details&amp;gt;&lt;br /&gt;
&amp;lt;summary&amp;gt;Deutsch-Hilfe&amp;lt;/summary&amp;gt;&lt;br /&gt;
Denke an: Termin vereinbaren, etwas nachfragen, eine Information weitergeben, absagen oder verschieben.&lt;br /&gt;
&amp;lt;/details&amp;gt;&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
== I can ... ==&lt;br /&gt;
&lt;br /&gt;
Am Ende kannst Du:&lt;br /&gt;
# &amp;#039;&amp;#039;&amp;#039;understand&amp;#039;&amp;#039;&amp;#039; the purpose and key details of short workplace emails and messages.&lt;br /&gt;
# &amp;#039;&amp;#039;&amp;#039;choose&amp;#039;&amp;#039;&amp;#039; a suitable formal or semi-formal tone.&lt;br /&gt;
# &amp;#039;&amp;#039;&amp;#039;ask&amp;#039;&amp;#039;&amp;#039; for information or confirmation politely.&lt;br /&gt;
# &amp;#039;&amp;#039;&amp;#039;write&amp;#039;&amp;#039;&amp;#039; a clear message about a meeting, question, update or cancellation.&lt;br /&gt;
# &amp;#039;&amp;#039;&amp;#039;mediate&amp;#039;&amp;#039;&amp;#039; key information between German and English without translating word for word.&lt;br /&gt;
# &amp;#039;&amp;#039;&amp;#039;check and improve&amp;#039;&amp;#039;&amp;#039; your own message before sending it.&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
== Vorwissen aktivieren ==&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Quick sort: Which phrase sounds more suitable at work?&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
{| class=&amp;quot;wikitable&amp;quot;&lt;br /&gt;
! Situation&lt;br /&gt;
! Better choice&lt;br /&gt;
! Why?&lt;br /&gt;
|-&lt;br /&gt;
| Message to a new contact&lt;br /&gt;
| Dear Ms Taylor, / Hello Ms Taylor,&lt;br /&gt;
| polite and clear&lt;br /&gt;
|-&lt;br /&gt;
| Message to a colleague you know&lt;br /&gt;
| Hi Alex,&lt;br /&gt;
| friendly and professional&lt;br /&gt;
|-&lt;br /&gt;
| Ask for confirmation&lt;br /&gt;
| Could you confirm the time, please?&lt;br /&gt;
| polite request&lt;br /&gt;
|-&lt;br /&gt;
| Cancel a meeting&lt;br /&gt;
| I&amp;#039;m afraid I won&amp;#039;t be able to attend.&lt;br /&gt;
| polite and direct&lt;br /&gt;
|}&lt;br /&gt;
&lt;br /&gt;
&amp;lt;details&amp;gt;&lt;br /&gt;
&amp;lt;summary&amp;gt;Deutsch-Hilfe&amp;lt;/summary&amp;gt;&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;formal&amp;#039;&amp;#039;&amp;#039; = eher distanziert und höflich; &amp;#039;&amp;#039;&amp;#039;semi-formal&amp;#039;&amp;#039;&amp;#039; = freundlich, professionell und etwas persönlicher.&lt;br /&gt;
&amp;lt;/details&amp;gt;&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
= Media starter: What makes a workplace message work? =&lt;br /&gt;
&lt;br /&gt;
[[Datei:Hands typing on a laptop during work hours in a modern office setting.jpg|500px|rahmenlos|center|Writing at work. Foto: Shixart1985, CC BY 2.0, via Wikimedia Commons]]&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Look – think – speak.&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
# What should the writer check before sending a message?&lt;br /&gt;
# Which detail is most important: subject, greeting, purpose, request, closing or spelling?&lt;br /&gt;
# Give one reason in English.&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Useful chunks:&amp;#039;&amp;#039;&amp;#039; &amp;#039;&amp;#039;I think ... is important because ...&amp;#039;&amp;#039; / &amp;#039;&amp;#039;The reader needs to know ...&amp;#039;&amp;#039; / &amp;#039;&amp;#039;I would check ... first.&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
= Listening and Viewing =&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
== Video 1: Writing an email ==&lt;br /&gt;
&lt;br /&gt;
{{#ev:youtube|   https://www.youtube.com/watch?v=aO3Det4ir8U   |500|center}}&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;BBC Learning English: Writing an email – English at Work&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Before watching:&amp;#039;&amp;#039;&amp;#039; What could go wrong if a workplace email is too short or uses text-message abbreviations?&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Watch once – gist.&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
# What is wrong with Anna&amp;#039;s first email?&lt;br /&gt;
# Who is the message for?&lt;br /&gt;
# Does she improve the tone?&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Watch again – language hunt.&amp;#039;&amp;#039;&amp;#039; Listen for phrases that introduce the topic, ask for confirmation and close the message.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;details&amp;gt;&lt;br /&gt;
&amp;lt;summary&amp;gt;Hint auf Deutsch&amp;lt;/summary&amp;gt;&lt;br /&gt;
Achte besonders auf eine Formulierung mit &amp;#039;&amp;#039;&amp;#039;regarding&amp;#039;&amp;#039;&amp;#039;, eine höfliche Bitte mit &amp;#039;&amp;#039;&amp;#039;could&amp;#039;&amp;#039;&amp;#039; und einen professionellen Schluss.&lt;br /&gt;
&amp;lt;/details&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Use again:&amp;#039;&amp;#039;&amp;#039; Say a new sentence with &amp;#039;&amp;#039;I am writing regarding ...&amp;#039;&amp;#039; or &amp;#039;&amp;#039;Could you confirm ...?&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
== Video 2: Polite requests ==&lt;br /&gt;
&lt;br /&gt;
{{#ev:youtube|   https://www.youtube.com/watch?v=QWBwCoecvkM   |500|center}}&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;BBC Learning English: Make polite requests&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Listen for the difference:&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
# &amp;#039;&amp;#039;Please send me the file.&amp;#039;&amp;#039;&lt;br /&gt;
# &amp;#039;&amp;#039;Could you possibly send me the file?&amp;#039;&amp;#039;&lt;br /&gt;
# &amp;#039;&amp;#039;Would you be able to send me the file?&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Speak:&amp;#039;&amp;#039;&amp;#039; Which version would you use with a new colleague? Explain your choice.&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
== Video 3: Polite refusal ==&lt;br /&gt;
&lt;br /&gt;
{{#ev:youtube|   https://www.youtube.com/watch?v=WFDvDcozhYM   |500|center}}&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;BBC Learning English: Politely refusing something&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Listening task:&amp;#039;&amp;#039;&amp;#039; Find one phrase for saying no politely and one phrase for giving a reason.&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Transfer:&amp;#039;&amp;#039;&amp;#039; Change the situation. You cannot attend a workplace meeting on Thursday. Say no politely and suggest a new time.&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
= Reading: Four workplace messages =&lt;br /&gt;
&lt;br /&gt;
[[Datei:Colibre – lc mailmergeemaildocuments.svg|240px|rahmenlos|center|E-Mail-Dokumente, LibreOffice Colibre icon via Wikimedia Commons]]&lt;br /&gt;
&lt;br /&gt;
All people and organisations below are &amp;#039;&amp;#039;&amp;#039;fictional&amp;#039;&amp;#039;&amp;#039;.&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
== Message A: Meeting ==&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Subject: Project meeting – Tuesday&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
Hi Jamie,&lt;br /&gt;
&lt;br /&gt;
Could we meet on Tuesday at 10:30 to discuss the new website? I am free until 12:00. Please let me know if that time works for you.&lt;br /&gt;
&lt;br /&gt;
Best wishes,&amp;lt;br&amp;gt;&lt;br /&gt;
Maya&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Understand:&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
# Why is Maya writing?&lt;br /&gt;
# What time does she suggest?&lt;br /&gt;
# What does she want Jamie to do?&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
== Message B: Question ==&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Subject: Delivery date&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
Dear Ms Reed,&lt;br /&gt;
&lt;br /&gt;
I am writing regarding order GL-27. Could you clarify whether the delivery is planned for Thursday or Friday? We need the information for our schedule.&lt;br /&gt;
&lt;br /&gt;
Kind regards,&amp;lt;br&amp;gt;&lt;br /&gt;
Noah Carter&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Understand:&amp;#039;&amp;#039;&amp;#039; Which detail is unclear? Why does Noah need an answer?&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
== Message C: Information ==&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Subject: Room change&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
Hi team,&lt;br /&gt;
&lt;br /&gt;
Just to let you know, tomorrow&amp;#039;s training session will take place in Room 204 instead of Room 108. The start time is still 9:00.&lt;br /&gt;
&lt;br /&gt;
Thanks,&amp;lt;br&amp;gt;&lt;br /&gt;
Leila&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Understand:&amp;#039;&amp;#039;&amp;#039; What changed? What stayed the same?&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
== Message D: Cancellation ==&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Subject: Thursday meeting&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
Hello Mr Patel,&lt;br /&gt;
&lt;br /&gt;
I&amp;#039;m afraid I won&amp;#039;t be able to attend our meeting on Thursday because I have another appointment. Could we reschedule it for Friday afternoon?&lt;br /&gt;
&lt;br /&gt;
Best regards,&amp;lt;br&amp;gt;&lt;br /&gt;
Ben&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Understand:&amp;#039;&amp;#039;&amp;#039; Why is Ben writing? What solution does he offer?&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
= Message map: purpose before language =&lt;br /&gt;
&lt;br /&gt;
[[Datei:Questionmark.svg|180px|rahmenlos|center|Question mark, public domain via Wikimedia Commons]]&lt;br /&gt;
&lt;br /&gt;
{| class=&amp;quot;wikitable&amp;quot;&lt;br /&gt;
! Purpose&lt;br /&gt;
! Useful opening&lt;br /&gt;
! Useful action phrase&lt;br /&gt;
! Possible closing&lt;br /&gt;
|-&lt;br /&gt;
| Meeting&lt;br /&gt;
| I&amp;#039;m writing about our meeting ...&lt;br /&gt;
| Could we meet on ...?&lt;br /&gt;
| Best wishes,&lt;br /&gt;
|-&lt;br /&gt;
| Question&lt;br /&gt;
| I am writing regarding ...&lt;br /&gt;
| Could you clarify ...?&lt;br /&gt;
| Kind regards,&lt;br /&gt;
|-&lt;br /&gt;
| Information&lt;br /&gt;
| Just to let you know, ...&lt;br /&gt;
| Please note that ...&lt;br /&gt;
| Thanks,&lt;br /&gt;
|-&lt;br /&gt;
| Cancellation&lt;br /&gt;
| I&amp;#039;m afraid ...&lt;br /&gt;
| Could we reschedule ...?&lt;br /&gt;
| Best regards,&lt;br /&gt;
|}&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Rule of thumb:&amp;#039;&amp;#039;&amp;#039; Be clear first. Then be polite. Do not add long sentences just to sound formal.&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
= Kontextwortschatz =&lt;br /&gt;
&lt;br /&gt;
{| class=&amp;quot;wikitable&amp;quot;&lt;br /&gt;
! Chunk&lt;br /&gt;
! Function&lt;br /&gt;
! Example&lt;br /&gt;
|-&lt;br /&gt;
| regarding&lt;br /&gt;
| introduce the topic&lt;br /&gt;
| I am writing regarding the delivery.&lt;br /&gt;
|-&lt;br /&gt;
| confirm&lt;br /&gt;
| check that information is correct&lt;br /&gt;
| Could you confirm the date?&lt;br /&gt;
|-&lt;br /&gt;
| clarify&lt;br /&gt;
| make something clearer&lt;br /&gt;
| Could you clarify the time?&lt;br /&gt;
|-&lt;br /&gt;
| available&lt;br /&gt;
| say when you have time&lt;br /&gt;
| I am available after 2 pm.&lt;br /&gt;
|-&lt;br /&gt;
| attend&lt;br /&gt;
| take part in a meeting or event&lt;br /&gt;
| I can attend on Friday.&lt;br /&gt;
|-&lt;br /&gt;
| reschedule&lt;br /&gt;
| move to another time&lt;br /&gt;
| Could we reschedule the meeting?&lt;br /&gt;
|-&lt;br /&gt;
| update&lt;br /&gt;
| new information&lt;br /&gt;
| Here is a quick update.&lt;br /&gt;
|-&lt;br /&gt;
| attachment&lt;br /&gt;
| file sent with a message&lt;br /&gt;
| Please find the attachment.&lt;br /&gt;
|}&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Vocabulary strategy:&amp;#039;&amp;#039;&amp;#039; Learn the whole chunk, not only one word: &amp;#039;&amp;#039;confirm the date&amp;#039;&amp;#039;, &amp;#039;&amp;#039;attend the meeting&amp;#039;&amp;#039;, &amp;#039;&amp;#039;reschedule the call&amp;#039;&amp;#039;.&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
= Pronunciation and Fluency =&lt;br /&gt;
&lt;br /&gt;
[[Datei:Speech bubble.svg|220px|rahmenlos|center|Speech bubble, public domain via Wikimedia Commons]]&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Speak in chunks, not word by word.&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;Could you CONFIRM / the meeting time / please?&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;I&amp;#039;m AFRAID / I won&amp;#039;t be able to ATTEND / on Thursday.&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;Could we reSCHEDULE / the meeting / for Friday afternoon?&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
# Read each line slowly.&lt;br /&gt;
# Read it again with natural stress.&lt;br /&gt;
# Say it once without looking.&lt;br /&gt;
# Focus on &amp;#039;&amp;#039;&amp;#039;clear meaning&amp;#039;&amp;#039;&amp;#039;, not on sounding like a particular accent.&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Optional recording:&amp;#039;&amp;#039;&amp;#039; You may record yourself privately for practice. Recording is voluntary. Do not upload it unless you have explicitly chosen to do so.&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
= Speaking =&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
== Quick response drill ==&lt;br /&gt;
&lt;br /&gt;
Work with a partner. One person reads the situation; the other reacts in one or two sentences.&lt;br /&gt;
&lt;br /&gt;
# &amp;#039;&amp;#039;&amp;#039;Meeting:&amp;#039;&amp;#039;&amp;#039; Tuesday 10:00 does not work. Suggest 11:30.&lt;br /&gt;
# &amp;#039;&amp;#039;&amp;#039;Question:&amp;#039;&amp;#039;&amp;#039; You do not know whether the document is due today or tomorrow.&lt;br /&gt;
# &amp;#039;&amp;#039;&amp;#039;Information:&amp;#039;&amp;#039;&amp;#039; The room changes from 12 to 18.&lt;br /&gt;
# &amp;#039;&amp;#039;&amp;#039;Cancellation:&amp;#039;&amp;#039;&amp;#039; You cannot join the call. Suggest Friday.&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Challenge:&amp;#039;&amp;#039;&amp;#039; React without preparation, then improve your answer once.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;details&amp;gt;&lt;br /&gt;
&amp;lt;summary&amp;gt;Help level 1&amp;lt;/summary&amp;gt;&lt;br /&gt;
Use: &amp;#039;&amp;#039;Could we ...?&amp;#039;&amp;#039; / &amp;#039;&amp;#039;Could you confirm ...?&amp;#039;&amp;#039; / &amp;#039;&amp;#039;Just to let you know ...&amp;#039;&amp;#039; / &amp;#039;&amp;#039;I&amp;#039;m afraid ...&amp;#039;&amp;#039;&lt;br /&gt;
&amp;lt;/details&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&amp;lt;details&amp;gt;&lt;br /&gt;
&amp;lt;summary&amp;gt;Help level 2&amp;lt;/summary&amp;gt;&lt;br /&gt;
Add a reason with &amp;#039;&amp;#039;because&amp;#039;&amp;#039; and a solution with &amp;#039;&amp;#039;so&amp;#039;&amp;#039;, &amp;#039;&amp;#039;instead&amp;#039;&amp;#039; or a new time.&lt;br /&gt;
&amp;lt;/details&amp;gt;&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
== Mini negotiation ==&lt;br /&gt;
&lt;br /&gt;
Student A wants to meet Wednesday at 14:00. Student B is only free before 13:00. Find a time that works for both.&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Useful language:&amp;#039;&amp;#039;&amp;#039; &amp;#039;&amp;#039;Would 11:30 work for you?&amp;#039;&amp;#039; / &amp;#039;&amp;#039;I&amp;#039;m not available then.&amp;#039;&amp;#039; / &amp;#039;&amp;#039;How about ...?&amp;#039;&amp;#039; / &amp;#039;&amp;#039;That works for me.&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
= Writing =&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
== The 5-part message ==&lt;br /&gt;
&lt;br /&gt;
A short workplace message often needs only five parts:&lt;br /&gt;
&lt;br /&gt;
# &amp;#039;&amp;#039;&amp;#039;Subject:&amp;#039;&amp;#039;&amp;#039; clear topic.&lt;br /&gt;
# &amp;#039;&amp;#039;&amp;#039;Greeting:&amp;#039;&amp;#039;&amp;#039; Dear ... / Hello ... / Hi ...&lt;br /&gt;
# &amp;#039;&amp;#039;&amp;#039;Purpose:&amp;#039;&amp;#039;&amp;#039; why you are writing.&lt;br /&gt;
# &amp;#039;&amp;#039;&amp;#039;Action:&amp;#039;&amp;#039;&amp;#039; what you need, suggest or confirm.&lt;br /&gt;
# &amp;#039;&amp;#039;&amp;#039;Closing:&amp;#039;&amp;#039;&amp;#039; Best wishes / Best regards / Kind regards / Thanks.&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Target length:&amp;#039;&amp;#039;&amp;#039; usually about 45–80 words for the tasks in this course.&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
== Writing task 1: Ask for clarification ==&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Situation:&amp;#039;&amp;#039;&amp;#039; Your fictional work-experience supervisor wrote: &amp;#039;&amp;#039;Please come in earlier on Friday.&amp;#039;&amp;#039; You need the exact time.&lt;br /&gt;
&lt;br /&gt;
Write a 45–65 word message. Include:&lt;br /&gt;
# a suitable subject,&lt;br /&gt;
# a greeting,&lt;br /&gt;
# the reason for your message,&lt;br /&gt;
# one polite question,&lt;br /&gt;
# a closing.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;details&amp;gt;&lt;br /&gt;
&amp;lt;summary&amp;gt;Hint&amp;lt;/summary&amp;gt;&lt;br /&gt;
Start with: &amp;#039;&amp;#039;I am writing regarding Friday&amp;#039;s schedule.&amp;#039;&amp;#039; Then ask: &amp;#039;&amp;#039;Could you clarify what time ...?&amp;#039;&amp;#039;&lt;br /&gt;
&amp;lt;/details&amp;gt;&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
== Writing task 2: Cancel and reschedule ==&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Situation:&amp;#039;&amp;#039;&amp;#039; You cannot attend a fictional project meeting on Wednesday at 15:00. Suggest Thursday at 14:30.&lt;br /&gt;
&lt;br /&gt;
Write 55–80 words. Be polite, give a short reason and offer a solution.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;details&amp;gt;&lt;br /&gt;
&amp;lt;summary&amp;gt;German planning help&amp;lt;/summary&amp;gt;&lt;br /&gt;
Plane nur diese vier Punkte: Absage – kurzer Grund – neuer Vorschlag – Bitte um Bestätigung.&lt;br /&gt;
&amp;lt;/details&amp;gt;&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
= Functional grammar =&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
== Polite requests with could and would ==&lt;br /&gt;
&lt;br /&gt;
Use &amp;#039;&amp;#039;&amp;#039;could&amp;#039;&amp;#039;&amp;#039; and &amp;#039;&amp;#039;&amp;#039;would&amp;#039;&amp;#039;&amp;#039; to make a request less direct.&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;Could you confirm the date, please?&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;Would you be able to send the file today?&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;Could we move the meeting to Friday?&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Avoid overloading the sentence.&amp;#039;&amp;#039;&amp;#039; One clear request is often enough.&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
== Reason and result ==&lt;br /&gt;
&lt;br /&gt;
Use simple connectors to make the message coherent.&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;I cannot attend &amp;#039;&amp;#039;&amp;#039;because&amp;#039;&amp;#039;&amp;#039; I have another appointment.&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;The room is unavailable, &amp;#039;&amp;#039;&amp;#039;so&amp;#039;&amp;#039;&amp;#039; we need to move the meeting.&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;I am free on Friday. &amp;#039;&amp;#039;&amp;#039;However&amp;#039;&amp;#039;&amp;#039;, I cannot meet before 2 pm.&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
== Time language ==&lt;br /&gt;
&lt;br /&gt;
Use clear workplace time phrases:&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;on Tuesday&amp;#039;&amp;#039; · &amp;#039;&amp;#039;at 10:30&amp;#039;&amp;#039; · &amp;#039;&amp;#039;before lunch&amp;#039;&amp;#039; · &amp;#039;&amp;#039;after 2 pm&amp;#039;&amp;#039; · &amp;#039;&amp;#039;by Friday&amp;#039;&amp;#039; · &amp;#039;&amp;#039;from 9 to 11&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Check:&amp;#039;&amp;#039;&amp;#039; &amp;#039;&amp;#039;by Friday&amp;#039;&amp;#039; means no later than Friday; &amp;#039;&amp;#039;on Friday&amp;#039;&amp;#039; names the day itself.&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
= Register: formal or semi-formal? =&lt;br /&gt;
&lt;br /&gt;
{| class=&amp;quot;wikitable&amp;quot;&lt;br /&gt;
! More formal&lt;br /&gt;
! Semi-formal&lt;br /&gt;
|-&lt;br /&gt;
| Dear Ms Brown,&lt;br /&gt;
| Hi Alex,&lt;br /&gt;
|-&lt;br /&gt;
| I am writing regarding ...&lt;br /&gt;
| I&amp;#039;m writing about ...&lt;br /&gt;
|-&lt;br /&gt;
| Could you please confirm ...?&lt;br /&gt;
| Could you confirm ...?&lt;br /&gt;
|-&lt;br /&gt;
| Kind regards,&lt;br /&gt;
| Best wishes, / Thanks,&lt;br /&gt;
|}&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Important:&amp;#039;&amp;#039;&amp;#039; Workplace style depends on the person, organisation and situation. There is no single greeting or closing that is correct everywhere. Look at the context and at how the workplace normally communicates.&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
= Mediation =&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Do not translate every word. Pass on the key information.&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
A German-speaking colleague tells you:&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;Der Workshop beginnt am Dienstag erst um 14:30 Uhr. Raum 204 bleibt gleich. Bitte sag dem englischsprachigen Praktikanten kurz Bescheid.&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Task:&amp;#039;&amp;#039;&amp;#039; Write a 2–3 sentence English workplace message for the intern.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;details&amp;gt;&lt;br /&gt;
&amp;lt;summary&amp;gt;Help&amp;lt;/summary&amp;gt;&lt;br /&gt;
You need only: day + new time + same room. A possible opener is &amp;#039;&amp;#039;Just to let you know ...&amp;#039;&amp;#039;&lt;br /&gt;
&amp;lt;/details&amp;gt;&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
= Feedback loop: improve your own message =&lt;br /&gt;
&lt;br /&gt;
Use this sequence every time:&lt;br /&gt;
&lt;br /&gt;
# &amp;#039;&amp;#039;&amp;#039;Understand:&amp;#039;&amp;#039;&amp;#039; What is the situation?&lt;br /&gt;
# &amp;#039;&amp;#039;&amp;#039;Respond:&amp;#039;&amp;#039;&amp;#039; Write a first version.&lt;br /&gt;
# &amp;#039;&amp;#039;&amp;#039;Ask:&amp;#039;&amp;#039;&amp;#039; Is any key detail missing?&lt;br /&gt;
# &amp;#039;&amp;#039;&amp;#039;Hint:&amp;#039;&amp;#039;&amp;#039; Use one help box only if needed.&lt;br /&gt;
# &amp;#039;&amp;#039;&amp;#039;Improve:&amp;#039;&amp;#039;&amp;#039; Check purpose, tone, grammar and spelling.&lt;br /&gt;
# &amp;#039;&amp;#039;&amp;#039;Use again:&amp;#039;&amp;#039;&amp;#039; Write a similar message for a new situation.&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
== Peer feedback ==&lt;br /&gt;
&lt;br /&gt;
Give short, specific feedback in English:&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;The purpose is clear.&amp;#039;&amp;#039;&amp;lt;br&amp;gt;&lt;br /&gt;
&amp;#039;&amp;#039;The request could be more polite.&amp;#039;&amp;#039;&amp;lt;br&amp;gt;&lt;br /&gt;
&amp;#039;&amp;#039;Add the exact date.&amp;#039;&amp;#039;&amp;lt;br&amp;gt;&lt;br /&gt;
&amp;#039;&amp;#039;This closing fits the situation.&amp;#039;&amp;#039;&amp;lt;br&amp;gt;&lt;br /&gt;
&amp;#039;&amp;#039;Check the word order in this question.&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Feedback rule:&amp;#039;&amp;#039;&amp;#039; Suggest an improvement, but keep the writer&amp;#039;s own text and ideas.&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
= Error analysis =&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Message to improve:&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Subject: meeting&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
hey&amp;lt;br&amp;gt;&lt;br /&gt;
cant come thurs. send new time asap&amp;lt;br&amp;gt;&lt;br /&gt;
ben&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Find four problems.&amp;#039;&amp;#039;&amp;#039; Think about greeting, complete words, politeness, exact information and closing.&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Possible improved version:&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
&lt;br /&gt;
Hello Ms Green,&lt;br /&gt;
&lt;br /&gt;
I&amp;#039;m afraid I won&amp;#039;t be able to attend the meeting on Thursday. Could we reschedule it for Friday afternoon? Please let me know if that works for you.&lt;br /&gt;
&lt;br /&gt;
Best regards,&amp;lt;br&amp;gt;&lt;br /&gt;
Ben&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Compare, do not copy:&amp;#039;&amp;#039;&amp;#039; Which changes make the message easier to understand?&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
= AI, privacy and source check =&lt;br /&gt;
&lt;br /&gt;
# Keep fictional profiles, company names and application data fictional in practice tasks.&lt;br /&gt;
# Do not paste private social-media data, real passwords, confidential workplace information or other people&amp;#039;s personal data into an AI tool.&lt;br /&gt;
# If you use AI feedback, check facts, wording and register yourself. Keep your own original version so you can compare changes.&lt;br /&gt;
# External AI tools are optional. Do not upload recordings or texts without a clear reason and permission.&lt;br /&gt;
# For language questions, compare AI suggestions with a trusted dictionary, course material or teacher feedback.&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
== Checked learning sources ==&lt;br /&gt;
&lt;br /&gt;
# [https://www.youtube.com/watch?v=aO3Det4ir8U BBC Learning English: Writing an email – English at Work]&lt;br /&gt;
# [https://www.youtube.com/watch?v=QWBwCoecvkM BBC Learning English: Make polite requests]&lt;br /&gt;
# [https://www.youtube.com/watch?v=WFDvDcozhYM BBC Learning English: Politely refusing something]&lt;br /&gt;
# [https://learnenglish.britishcouncil.org/free-resources/business/english-emails/unit-4-starting-finishing-emails British Council LearnEnglish: Starting and finishing emails]&lt;br /&gt;
# [[Wikimedia Commons]]: The images used above link to their file pages with author and licence information.&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
= Transfer =&lt;br /&gt;
&lt;br /&gt;
[[Datei:WLM international team meeting Vienna 2023-05-27 12.jpg|500px|rahmenlos|center|Team meeting. Foto: Manfred Werner, CC BY-SA 4.0, via Wikimedia Commons]]&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;New situation:&amp;#039;&amp;#039;&amp;#039; Your fictional team is planning a small event. One person needs to:&lt;br /&gt;
# ask for the meeting time,&lt;br /&gt;
# inform everyone about a room change,&lt;br /&gt;
# cancel one appointment,&lt;br /&gt;
# suggest a new time.&lt;br /&gt;
&lt;br /&gt;
Create a short message chain of three messages. Keep each message under 70 words. Make the tone professional but natural.&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
= Can-do check =&lt;br /&gt;
&lt;br /&gt;
{| class=&amp;quot;wikitable&amp;quot;&lt;br /&gt;
! I can ...&lt;br /&gt;
! Not yet&lt;br /&gt;
! With help&lt;br /&gt;
! On my own&lt;br /&gt;
|-&lt;br /&gt;
| identify the purpose of a workplace message&lt;br /&gt;
| □&lt;br /&gt;
| □&lt;br /&gt;
| □&lt;br /&gt;
|-&lt;br /&gt;
| find key details such as date, time and action&lt;br /&gt;
| □&lt;br /&gt;
| □&lt;br /&gt;
| □&lt;br /&gt;
|-&lt;br /&gt;
| choose a suitable greeting and closing&lt;br /&gt;
| □&lt;br /&gt;
| □&lt;br /&gt;
| □&lt;br /&gt;
|-&lt;br /&gt;
| ask politely for confirmation or clarification&lt;br /&gt;
| □&lt;br /&gt;
| □&lt;br /&gt;
| □&lt;br /&gt;
|-&lt;br /&gt;
| write a short cancellation and suggest a solution&lt;br /&gt;
| □&lt;br /&gt;
| □&lt;br /&gt;
| □&lt;br /&gt;
|-&lt;br /&gt;
| check and improve my own message&lt;br /&gt;
| □&lt;br /&gt;
| □&lt;br /&gt;
| □&lt;br /&gt;
|}&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Evidence:&amp;#039;&amp;#039;&amp;#039; Choose one message from this course that shows what you can already do. Improve it once more.&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
= Folgekurs =&lt;br /&gt;
&lt;br /&gt;
Continue with [[E9 M - Meetings and phone calls|E9 M - Meetings and phone calls]] to practise spontaneous spoken workplace communication, arranging meetings and taking short messages.&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
= Interaktive Aufgaben =&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
== Quiz: Teste Dein Wissen ==&lt;br /&gt;
&lt;br /&gt;
{{MC}}&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Which sentence is the best polite request for confirmation?&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
(Could you confirm the meeting time, please?)&lt;br /&gt;
(!Confirm meeting time.)&lt;br /&gt;
(!You confirm the meeting time now.)&lt;br /&gt;
(!Why did you not confirm?)&lt;br /&gt;
&lt;br /&gt;
{{E}}&lt;br /&gt;
&amp;lt;br&amp;gt;&lt;br /&gt;
&lt;br /&gt;
{{MC}}&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Which subject line is clearest for a message about moving a meeting?&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
(Meeting change – Friday)&lt;br /&gt;
(!Hello)&lt;br /&gt;
(!Important message)&lt;br /&gt;
(!Please read this now)&lt;br /&gt;
&lt;br /&gt;
{{E}}&lt;br /&gt;
&amp;lt;br&amp;gt;&lt;br /&gt;
&lt;br /&gt;
{{MC}}&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Which opening fits a formal message to a new business contact?&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
(Dear Ms Taylor,)&lt;br /&gt;
(!Hey Taylor!)&lt;br /&gt;
(!Hi mate,)&lt;br /&gt;
(!Yo Taylor,)&lt;br /&gt;
&lt;br /&gt;
{{E}}&lt;br /&gt;
&amp;lt;br&amp;gt;&lt;br /&gt;
&lt;br /&gt;
{{MC}}&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Which phrase is useful when you need more exact information?&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
(Could you clarify the delivery date?)&lt;br /&gt;
(!The delivery date is strange.)&lt;br /&gt;
(!Tell me the date now.)&lt;br /&gt;
(!I do not like the date.)&lt;br /&gt;
&lt;br /&gt;
{{E}}&lt;br /&gt;
&amp;lt;br&amp;gt;&lt;br /&gt;
&lt;br /&gt;
{{MC}}&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Which sentence gives information clearly?&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
(Just to let you know, the room has changed.)&lt;br /&gt;
(!Room changed maybe.)&lt;br /&gt;
(!You know about room.)&lt;br /&gt;
(!Change room now.)&lt;br /&gt;
&lt;br /&gt;
{{E}}&lt;br /&gt;
&amp;lt;br&amp;gt;&lt;br /&gt;
&lt;br /&gt;
{{MC}}&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Which sentence is a polite cancellation?&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
(I&amp;#039;m afraid I won&amp;#039;t be able to attend the meeting.)&lt;br /&gt;
(!I don&amp;#039;t come.)&lt;br /&gt;
(!Meeting no.)&lt;br /&gt;
(!Cancel it.)&lt;br /&gt;
&lt;br /&gt;
{{E}}&lt;br /&gt;
&amp;lt;br&amp;gt;&lt;br /&gt;
&lt;br /&gt;
{{MC}}&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Which phrase offers a solution after a cancellation?&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
(Could we reschedule it for Friday?)&lt;br /&gt;
(!That is your problem.)&lt;br /&gt;
(!No meeting.)&lt;br /&gt;
(!Find another day yourself.)&lt;br /&gt;
&lt;br /&gt;
{{E}}&lt;br /&gt;
&amp;lt;br&amp;gt;&lt;br /&gt;
&lt;br /&gt;
{{MC}}&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Which closing is suitable for many professional emails?&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
(Kind regards,)&lt;br /&gt;
(!See ya!)&lt;br /&gt;
(!Bye bye buddy!)&lt;br /&gt;
(!Later!)&lt;br /&gt;
&lt;br /&gt;
{{E}}&lt;br /&gt;
&amp;lt;br&amp;gt;&lt;br /&gt;
&lt;br /&gt;
{{MC}}&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;What should you do before sending a workplace email?&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
(Check the purpose, details, tone and spelling.)&lt;br /&gt;
(!Make every sentence very long.)&lt;br /&gt;
(!Use as many abbreviations as possible.)&lt;br /&gt;
(!Remove the subject line.)&lt;br /&gt;
&lt;br /&gt;
{{E}}&lt;br /&gt;
&amp;lt;br&amp;gt;&lt;br /&gt;
&lt;br /&gt;
{{MC}}&lt;br /&gt;
&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;Which sentence uses a connector to explain a reason?&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
(I cannot attend because I have another appointment.)&lt;br /&gt;
(!I cannot attend appointment.)&lt;br /&gt;
(!Because attend another.)&lt;br /&gt;
(!Another appointment attend.)&lt;br /&gt;
&lt;br /&gt;
{{E}}&lt;br /&gt;
&amp;lt;br&amp;gt;&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
== Memory ==&lt;br /&gt;
&lt;br /&gt;
&amp;lt;div class=&amp;quot;memo-quiz&amp;quot;&amp;gt;&lt;br /&gt;
{|&lt;br /&gt;
|-&lt;br /&gt;
| clarify || make something clearer&lt;br /&gt;
|-&lt;br /&gt;
| confirm || check that information is correct&lt;br /&gt;
|-&lt;br /&gt;
| reschedule || move an event to another time&lt;br /&gt;
|-&lt;br /&gt;
| attend || take part in a meeting or event&lt;br /&gt;
|-&lt;br /&gt;
| available || free to meet or work&lt;br /&gt;
|-&lt;br /&gt;
| attachment || file sent with a message&lt;br /&gt;
|}&lt;br /&gt;
{{E}}&lt;br /&gt;
&amp;lt;br&amp;gt;&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
== Drag and Drop ==&lt;br /&gt;
&lt;br /&gt;
&amp;lt;div class=&amp;quot;lueckentext-quiz&amp;quot;&amp;gt;&lt;br /&gt;
&lt;br /&gt;
{| class=&amp;quot;wikitable&amp;quot; &lt;br /&gt;
! Ordne die richtigen Begriffe zu.&lt;br /&gt;
! Thema&lt;br /&gt;
|-&lt;br /&gt;
| &amp;#039;&amp;#039;&amp;#039;Subject line&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
| tells the reader the topic&lt;br /&gt;
|-&lt;br /&gt;
| &amp;#039;&amp;#039;&amp;#039;Greeting&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
| starts the message politely&lt;br /&gt;
|-&lt;br /&gt;
| &amp;#039;&amp;#039;&amp;#039;Purpose&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
| explains why you are writing&lt;br /&gt;
|-&lt;br /&gt;
| &amp;#039;&amp;#039;&amp;#039;Request&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
| tells the reader what response you need&lt;br /&gt;
|-&lt;br /&gt;
| &amp;#039;&amp;#039;&amp;#039;Closing&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
| ends the message professionally&lt;br /&gt;
&lt;br /&gt;
|}&lt;br /&gt;
{{E}}&lt;br /&gt;
&lt;br /&gt;
&amp;lt;br&amp;gt;&lt;br /&gt;
&amp;lt;br /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
== Kreuzworträtsel ==&lt;br /&gt;
&lt;br /&gt;
&amp;lt;div class=&amp;quot;kreuzwort-quiz&amp;quot;&amp;gt;&lt;br /&gt;
{|&lt;br /&gt;
|-&lt;br /&gt;
| Greeting || What is the polite opening of an email called?&lt;br /&gt;
|-&lt;br /&gt;
| Subject || Which part tells the reader what the message is about?&lt;br /&gt;
|-&lt;br /&gt;
| Clarify || Which verb means to make information clearer?&lt;br /&gt;
|-&lt;br /&gt;
| Confirm || Which verb means to check that information is correct?&lt;br /&gt;
|-&lt;br /&gt;
| Reschedule || Which verb means to move a meeting to a different time?&lt;br /&gt;
|-&lt;br /&gt;
| Attachment || What is a file sent together with an email called?&lt;br /&gt;
|}&lt;br /&gt;
{{E}}&lt;br /&gt;
&amp;lt;br&amp;gt;&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
== LearningApps ==&lt;br /&gt;
&lt;br /&gt;
&amp;lt;iframe&amp;gt; https://learningapps.org/index.php?s=E9+M+Workplace+emails+and+messages &amp;lt;/iframe&amp;gt;&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
== Lückentext ==&lt;br /&gt;
&lt;br /&gt;
&amp;lt;quiz display=simple&amp;gt;&lt;br /&gt;
{&amp;#039;&amp;#039;&amp;#039;Vervollständige den Text.&amp;#039;&amp;#039;&amp;#039;&amp;lt;br&amp;gt;&lt;br /&gt;
|type=&amp;quot;{}&amp;quot;}&lt;br /&gt;
A clear subject line tells the reader the { topic }.&lt;br /&gt;
A polite request can begin with { Could }.&lt;br /&gt;
When information is not clear, you can ask someone to { clarify } it.&lt;br /&gt;
If a meeting must move to another time, you can ask to { reschedule } it.&lt;br /&gt;
A short reason can be introduced with { because }.&lt;br /&gt;
A professional message normally includes a suitable { greeting }.&lt;br /&gt;
Before sending, you should check details, tone and { spelling }.&lt;br /&gt;
A file sent with an email is called an { attachment }.&lt;br /&gt;
&amp;lt;/quiz&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&amp;lt;br&amp;gt;&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
= Offene Aufgaben =&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
=== Leicht ===&lt;br /&gt;
# [[Subject line|Subject sprint]]: Schreibe zu sechs kurzen Situationen jeweils eine klare englische Betreffzeile mit höchstens sechs Wörtern.&lt;br /&gt;
# [[Höfliche Bitte|Request upgrade]]: Formuliere vier direkte Aufforderungen mit &amp;#039;&amp;#039;could&amp;#039;&amp;#039; oder &amp;#039;&amp;#039;would&amp;#039;&amp;#039; höflicher.&lt;br /&gt;
# [[Termin|Meeting reply]]: Antworte in 40–50 Wörtern auf eine fiktive Terminanfrage und bestätige oder ändere die Uhrzeit.&lt;br /&gt;
# [[Aussprache|Fluency practice]]: Sprich drei workplace chunks in Sinnabschnitten. Eine private Aufnahme ist freiwillig; vergleiche nur Deine eigene erste und zweite Version.&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
=== Standard ===&lt;br /&gt;
# [[Rückfrage|Clarification email]]: Schreibe eine 60-Wörter-Mail, in der Du zu einem fiktiven Arbeitsauftrag zwei fehlende Informationen höflich erfragst.&lt;br /&gt;
# [[Absage|Cancel and solve]]: Sage einen fiktiven Termin ab, nenne einen kurzen Grund und schlage zwei Alternativen vor.&lt;br /&gt;
# [[Register|Tone comparison]]: Schreibe dieselbe Information einmal an eine neue Geschäftspartnerin und einmal an einen bekannten Kollegen. Markiere drei sprachliche Unterschiede.&lt;br /&gt;
# [[Mediation|Mediation message]]: Übertrage die Kernaussagen einer kurzen deutschen Terminnotiz in eine englische Nachricht, ohne Satz für Satz zu übersetzen.&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
=== Schwer ===&lt;br /&gt;
# [[E-Mail-Kommunikation|Message chain]]: Erstelle eine realistische Folge aus drei fiktiven Workplace-Messages: Anfrage, Antwort und Terminänderung. Jede Nachricht bleibt unter 80 Wörtern.&lt;br /&gt;
# [[Fehleranalyse|Error detective]]: Erfinde eine absichtlich unklare Workplace-Mail mit fünf typischen Fehlern und schreibe anschließend eine verbesserte Version mit Begründung.&lt;br /&gt;
# [[Verhandlung|Schedule negotiation]]: Führe zu zweit ein spontanes englisches Gespräch über drei mögliche Termine und fasse die Einigung anschließend in einer kurzen E-Mail zusammen.&lt;br /&gt;
# [[Präsentation|Mini presentation]]: Präsentiere in 2–3 Minuten Deine fünf wichtigsten Regeln für verständliche Workplace-Messages und belege jede Regel mit einem eigenen Beispielsatz.&lt;br /&gt;
&lt;br /&gt;
{{:Offene Aufgabe - MOOC erstellen}}&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
= Lernkontrolle =&lt;br /&gt;
&lt;br /&gt;
# [[Adressat und Register|Register transfer]]: Du erhältst denselben Inhalt für einen neuen Kundenkontakt und für einen bekannten Kollegen. Verfasse zwei passende Versionen und erkläre Deine drei wichtigsten Sprachentscheidungen.&lt;br /&gt;
# [[Informationsauswahl|Key information]]: Aus einer längeren fiktiven Notiz soll eine E-Mail mit höchstens 70 Wörtern entstehen. Entscheide, welche Informationen unbedingt hineinmüssen und welche entfallen können.&lt;br /&gt;
# [[Problemlösen|Cancel, explain, solve]]: Ein Termin fällt kurzfristig aus. Schreibe eine Nachricht, die das Problem erklärt, eine Alternative anbietet und eine klare Reaktion des Empfängers ermöglicht.&lt;br /&gt;
# [[Mediation|Mediation under pressure]]: Fasse eine kurze deutsche Arbeitsplatzinformation für einen englischsprachigen Praktikanten zusammen. Begründe, warum Du nicht Wort für Wort übersetzt hast.&lt;br /&gt;
# [[Feedback|Revision]]: Überarbeite eine erste eigene Mail nach Peer-Feedback. Markiere drei Änderungen und erkläre, wie sie Klarheit, Höflichkeit oder Kohärenz verbessern.&lt;br /&gt;
# [[Kommunikationsstrategie|Channel choice]]: Entscheide für vier Situationen, ob eine kurze Message, E-Mail oder ein Gespräch geeigneter wäre. Begründe die Wahl auf Englisch.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;br&amp;gt;&lt;br /&gt;
&amp;lt;br&amp;gt;&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
= Lernnachweis =&lt;br /&gt;
&lt;br /&gt;
Für einen Lernnachweis zu diesem Thema sind wichtig:&lt;br /&gt;
# Du verstehst Zweck, Ton und Schlüsselinformationen in kurzen Workplace-Messages.&lt;br /&gt;
# Du formulierst eine kohärente E-Mail mit Betreff, Anrede, Zweck, Handlung und Schluss.&lt;br /&gt;
# Du kannst höflich bestätigen, nachfragen, informieren, absagen und einen neuen Termin vorschlagen.&lt;br /&gt;
# Du passt das Register an Adressat und Situation an.&lt;br /&gt;
# Du nutzt einfache verbindende Wörter wie &amp;#039;&amp;#039;because&amp;#039;&amp;#039;, &amp;#039;&amp;#039;so&amp;#039;&amp;#039; und &amp;#039;&amp;#039;however&amp;#039;&amp;#039; sinnvoll.&lt;br /&gt;
# Du kannst wichtige Informationen zwischen Deutsch und Englisch sinngemäß vermitteln.&lt;br /&gt;
# Du überarbeitest Deinen Text anhand klarer Kriterien und kannst Änderungen begründen.&lt;br /&gt;
# Du gehst datensparsam mit fiktiven Profilen, Aufnahmen und KI-Feedback um.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;br&amp;gt;&lt;br /&gt;
&amp;lt;br&amp;gt;&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
= OERs zum Thema =&lt;br /&gt;
&lt;br /&gt;
&amp;lt;iframe&amp;gt; https://de.m.wikipedia.org/wiki/E-Mail &amp;lt;/iframe&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&amp;lt;br&amp;gt;&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
= Verknüpfte Lernbereiche =&lt;br /&gt;
&lt;br /&gt;
{| align=center&lt;br /&gt;
{{:D-Tab}}&lt;br /&gt;
&amp;#039;&amp;#039;&amp;#039;[[Workplace communication]]&amp;#039;&amp;#039;&amp;#039;&lt;br /&gt;
# [[E-Mail]]&lt;br /&gt;
# [[Höflichkeit im Englischen]]&lt;br /&gt;
# [[Business English]]&lt;br /&gt;
# [[Terminvereinbarung]]&lt;br /&gt;
# [[Mediation]]&lt;br /&gt;
# [[Listening]]&lt;br /&gt;
# [[Speaking]]&lt;br /&gt;
# [[Writing]]&lt;br /&gt;
# [[Berufsorientierung]]&lt;br /&gt;
|}&lt;br /&gt;
&lt;br /&gt;
[[Kategorie:Englisch]]&lt;br /&gt;
[[Kategorie:Klasse 9]]&lt;br /&gt;
[[Kategorie:M-Niveau]]&lt;br /&gt;
[[Kategorie:Baden-Württemberg]]&lt;br /&gt;
[[Kategorie:Business English]]&lt;br /&gt;
[[Kategorie:Kommunikation]]&lt;br /&gt;
[[Kategorie:Berufsorientierung]]&lt;br /&gt;
[[Kategorie:E-Mail]]&lt;br /&gt;
[[Kategorie:Medienbildung]]&lt;br /&gt;
[[Kategorie:AI_MOOC]]&lt;br /&gt;
&lt;br /&gt;
{{BR}}&lt;br /&gt;
= aiMOOC-Projekte =&lt;br /&gt;
[[Kategorie:AI_MOOC]] [[Kategorie:GPT aiMOOC]]&lt;br /&gt;
{{MT}}&lt;/div&gt;</summary>
		<author><name>Glanz</name></author>
	</entry>
</feed>